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FREE SHIPPING OVER $100
SECURE SHOPPING
2500+ REVIEWS
30 DAY RETURNS
Key Features:
Brand New - 100% Australian Stock
Product Details
The Sonos Ace in White is Sonos's first over-ear headphone, bringing the acclaimed Sonos sound experience into a premium wireless ANC design. Featuring lossless audio via the Sonos app, TruePlay adaptive tuning, and head-tracking spatial audio, the Ace delivers a cinematic listening experience that moves with your head. The standout feature is Content-Aware Swap - when you tap the button, audio from your Sonos system instantly transfers to the headphones, and back again when you remove them. Backed by 1 year Sonos Australia warranty.
Why Choose This Product?
Sonos built its reputation on whole-home audio systems, and the Ace brings that same acoustic philosophy to personal listening. Where most headphones offer ANC as a one-size-fits-all filter, the Sonos Ace uses CustomTune technology to measure the acoustic response of your specific ear shape and calibrate the sound accordingly - every listening session is personalised. The Content-Aware Swap feature is genuinely unique: if you're watching TV on a Sonos Arc and someone calls, a single tap moves the audio to the Ace seamlessly. For Sonos ecosystem users, this integration is a compelling reason to choose the Ace over comparable headphones from other brands.
Key Features
- Lossless Audio Quality: Supports lossless audio via USB-C cable and the Sonos app - hear music as it was intended without Bluetooth compression artefacts.
- CustomTune ANC: Sonos's adaptive noise cancelling calibrates to the shape of your ear canal on every wear - personalised ANC, not generic filtering.
- Head-Tracking Spatial Audio: Immersive spatial audio that tracks head movement in real time - sound stays anchored in three-dimensional space as you move.
- Content-Aware Swap: One tap moves audio from your Sonos home theatre to the Ace and back - seamless transition between speakers and headphones.
- Up to 30 Hours Battery: Full day and beyond on a single charge. USB-C fast charge: 3 minutes = 3 hours of playback.
- Bluetooth 5.4 Multipoint: Connect two devices simultaneously - laptop and phone without re-pairing. SBC and AAC codec support.
- Adjustable Active EQ: Onboard controls adjust bass and treble via the Sonos app - customise the sound signature to your preference.
- 1-Year Sonos Warranty: Full Sonos Australia manufacturer warranty.
Perfect For
- Sonos home audio system owners wanting headphones that integrate with their existing setup
- Audiophiles who want lossless audio capability in a wireless over-ear headphone
- Work-from-home users who frequently switch audio between their TV/soundbar and personal listening
- Anyone wanting premium ANC headphones with a genuinely differentiated feature set
Specifications
| Brand | Sonos |
| Model | Sonos Ace |
| SKU / MPN | ACEG1R21 |
| EAN | 840136811039 |
| Colour | White |
| Type | Over-Ear Wireless ANC Headphones |
| ANC | CustomTune - personalised to ear shape |
| Spatial Audio | Head-tracking spatial audio |
| Feature | Content-Aware Swap - transfer audio from Sonos system to headphones |
| Battery | Up to 30 hours |
| Charging | USB-C (3 min = 3 hrs) |
| Bluetooth | 5.4 - SBC, AAC, multipoint |
| Lossless | Yes via USB-C + Sonos app |
| Manufacturer Warranty | 1 Year |
What's in the Box
- 1x Sonos Ace Headphones (White)
- 1x USB-C Charging Cable
- 1x USB-C to USB-C Audio Cable
- 1x Carry Pouch
- 1x Documentation
Returns Policy
We prioritise your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and our returns policy is designed to ensure a straightforward and fair process for addressing these situations.
30-Day Change of Mind PolicyYou have 30 days from the delivery of your item to request a return if you change your mind. To qualify for a return, the item must be in the same condition you received it: unused, unopened, sealed and in its original packaging. To initiate a return, please contact us at support@horizonstore.com.au or visit our contact us page. with your order details and reason for the return. Note that return shipping costs are the responsibility of the customer.
We advise shipping returns with tracking and insurance for your protection, as we are not liable for return items that are lost or damaged during transit.
Restocking Fees
For items returned that do not meet our return criteria (e.g., opened packaging or used items), we reserve the right to refuse the return or charge a restocking fee. The restocking fee will be determined at our discretion, based on the condition of the returned item. Additionally, in the event of a return refusal, the customer may be responsible for any shipping costs associated with returning the item to them.
Damaged in Transit, Defective Products & Manufacturer Warranty
If your product is damaged in transit, defective upon arrival or within the first 30 days, please contact us immediately with details and photos of the issue. For defects that arise after the 30-day period and fall under the manufacturer's warranty, we will assist you in the warranty claim process to ensure you receive a timely resolution.
Your Rights Under Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Returns Process
To request a return for a refund or exchange, please contact us with your name, contact details, order number, product code/name, and a brief description of the issue. Attach any relevant images if necessary. Upon approval, we will provide you with the relevant return instructions.
We endeavour to process your refund or exchange within 3 working days of receiving the item/s back provided the conditions specified in this returns policy are met.
Any refund will be processed back to the customer account using the same payment method used when placing the order.
Package Refusal
Refusing delivery of the package or for any return to sender parcels without our prior agreement may result in a restocking or reshipment fee and potential forfeiture of any refunds or exchanges.
We reserve the right to amend our returns policy at any time.
Frequently Asked Questions
We are happy to provide a digital tax Invoice. Please request our support team at support@horizonstore.com.au or visit our contact us page. If you require a physical copy of the Tax Invoice, we are happy to accommodate this request. Please let our support team know at the time of placing your order, and we will endeavour to include a printed copy with your shipment.
If your item hasn't arrived by the expected delivery date, please track your order using the provided tracking number. If there are any issues, contact our customer support team for assistance.
If your item is lost in transit or arrives damaged, please contact us immediately. We will investigate the issue and offer a replacement or refund as per our policy.
We take great care in packaging our items to ensure they arrive in perfect condition. Depending on the product, we use sturdy cardboard boxes or bubble mailers for smaller items. Each item is securely packed with protective materials like bubble wrap and cushioning to safeguard against any damage during transit. This combination of packaging materials is chosen to provide the best protection and to maintain the integrity of your items from our store to your doorstep.
If you're not available, the carrier may leave a note with instructions for redelivery or pickup. You can also provide delivery instructions when placing your order.
If an item is returned to us due to incorrect delivery details or unavailability for signing, please contact us to arrange redelivery. Additional shipping charges may apply.
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- FREE SHIPPING OVER $100
- SECURE SHOPPING
- 2500+ REVIEWS
- 30 DAY RETURNS
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