FAQS

Orders are typically processed and shipped within 1 working day after the order is placed. You'll receive a confirmation once your order is on its way.

We use a range of couriers including but not limited to Australia Post, StarTrack and DHL for shipping. The carrier may vary depending on your location and the size of the order.

Yes, you can track your item using the tracking number provided in the shipping confirmation email. Visit the carrier's website and enter the tracking number to check the status of your delivery.

Yes, we offer express shipping options for an additional fee. You can select express shipping at checkout.

We provide a digital Tax Invoice which is sent directly to your registered email address. If you require a physical copy of the Tax Invoice, we are happy to accommodate this request. Please let us know at the time of placing your order, and we will include a printed copy with your shipment.

If your item hasn't arrived by the expected delivery date, please track your order using the provided tracking number. If there are any issues, contact our customer support team for assistance.

If your item is lost in transit or arrives damaged, please contact us immediately. We will investigate the issue and offer a replacement or refund as per our policy.

We take great care in packaging our items to ensure they arrive in perfect condition. Depending on the product, we use sturdy cardboard boxes or bubble mailers for smaller items. Each item is securely packed with protective materials like bubble wrap and cushioning to safeguard against any damage during transit. This combination of packaging materials is chosen to provide the best protection and to maintain the integrity of your items from our store to your doorstep.

If you're not available, the carrier may leave a note with instructions for redelivery or pickup. You can also provide delivery instructions when placing your order.

If an item is returned to us due to incorrect delivery details or unavailability for signing, please contact us to arrange redelivery. Additional shipping charges may apply.